Trouble shootIng

+ My piercing is ‘infected’/has a lump/is irritated…..what should I do?

99.9% of the time your piercing is not infected, it is just irritated.

Signs of infection: Bright red, extremely swollen, hot to touch, yellow-green pus.

Signs of irritation: Slightly red, sore, swollen, white-yellow discharge and/or skin bumps.

If your piercing is actually infected then you need to see a doctor for antibiotics.

Piercings can take a while to fully heal especially if it’s an area that can be slept on, caught easy etc or if you are sick/run down. They can get easily irritated. Sometimes wee bumps can also form if the body is producing too much collagen (overhealing) or getting irritated. If you are young & female then unfortunately you have an even bigger chance of this happening.

If you have an inflamed/irritated piercing: This is absolutely manageable using a salt soak or compress. Please do it 1-2 times a day for 5-10 minutes at a time. This should make a big difference within 1-2 weeks. If the area has pus then you can pop a thin layer of Crystaderm (from the supermarket or chemist) on it in the evening after cleaning. For the salt soak/compress use 1/4-1/2tsp non iodised sea salt to 250mls of pre boiled water. Make this mixture as warm as you can handle without it burning and place in a shallow cup/bowl to soak area in, or use a cotton pad/ball and compress. We prefer the soak method if you can :) Be persistent and consistent.

You are welcome to book in for a Piercing Consultation for us to look at your piercing and advise.

If in doubt then please consult a medical professional.

+ My piercing ball has fallen off or my piercing has fallen out, what should I do?

If you can then get someone to assist you to put the ball back on or the piercing back in. Please do not attempt to put a piercing back in for too long as this will just irritate the site. Book in to see us asap to get some help putting it back in.

If it is not possible to get the ball back on then put some tape on the side that still has the ball on (or on the back in the case of a labret) and book in to have it put back on asap.

+ My piercing keeps getting caught, what should I do?

Book in for a Jewellery Change to get your piercing downsized at your earliest convenience.